Meeting Customer Needs Efficiently and Effectively
Our strategic thinking and hands-on pragmatism help clients achieve world-class operations. To help businesses do better, we align people, processes and assets.
The face of operations is changing rapidly, driven by global trends, shifting industry ecosystems, and groundbreaking digital technologies. This ever-evolving landscape presents new challenges and opportunities for operations to move beyond the role of cost-effective business enabler and become a source of competitive advantage. Operations executives are being asked to change cost structures and increase productivity, and they must make those changes faster, safer, and in a more automated fashion to keep pace with competitors.
By combining profound, cross-functional Operations knowledge with the latest technologies, analytics, and leading edge alliance partners; Operations-360 is uniquely positioned to help clients achieve their goals and make transformative change a reality.
We can help you
Area of Focus
We help clients integrate customer engagement, service, and operations to create a distinctive customer experience that supports company revenue and profitability goals. Services include:
- Customer strategy and experience design
- Digital and physical service transformation
- Marketing and sales operations improvement
- Service centre operations improvement
- Field service optimisation
- Digital sales and service solutions
We help clients develop supply chains that are tailored to the market and deliver superior performance (customer service, cost, asset efficiency, flexibility, sustainability). Services include:
- Supply chain strategy and complexity management
- Integrated business planning solutions
- Supply chain footprint and logistics optimisation
- Transportation and distribution management
- Inventory and working capital optimisation
- Reverse (post-sales) logistics
- Supply chain risk management
- Digital supply chain and analytics
We help clients create competitive advantage by optimising the global value chain and manufacturing operations within that value chain. Services include:
- Make vs. buy
- Global manufacturing strategy and footprint design
- Manufacturing operating system
- Manufacturing operations improvement
- Digital manufacturing
Innovation and product development
We help clients drive innovative products and services to market while improving the speed and quality of the end-to-end development process. Services include:
- Innovation and product strategy
- Innovation operating model and network
- Product portfolio and complexity management
- Product development and commercialisation
- Product management
- Product lifecycle management solutions
- Design-to-cost and value
Sourcing and procurement
We help clients build a supply base with a highly competitive cost and service profile, and we help them turn procurement into a strategic, commercially-focused capability. Services include:
- Category strategy and management
- Strategic sourcing
- Direct material design-to-value and should-cost
- Procurement operating model (organisation, processes, governance)
- Digital procurement and source-to-pay solutions
- Supplier relationship, risk, and performance management
- Complex procurement support
- Contract management and value realisation
- Sourcing analytics
General & Administrative operations
We help clients align General & Administrative functions with their growth strategy and make General & Administrative cost and service management a core capability. Services include:
- Enterprise services strategy and operating model
- General & Administrative strategic cost reduction
- General & Administrative transformation (people, process, technology)
- Front, middle, and back office performance improvement
- Intelligent process automation
- We offers the benefits of having worked closely for many years with leading global corporations in all major industries.
- We offer deep expertise across all back-office functions.
- Our dedicated technology solutions team can help you to control your IT costs, or to maximize your ROI on a SAP implementation or Oracle implementation.
- Our consulting and advisory services are backed by rich empirical data in the form of the world’s largest proprietary benchmarking and best practices
- We are deeply committed to performance measurement and tangible results.
- We’ll help you apply suitable metrics to baseline your current performance and gauge your progress.
- We bring a global perspective to our operations consulting, with particular expertise in offshoring and global business services.
What our Client has to say
“The consultant was everything I hoped for, and more. Expertise and knowledge really makes a difference, I would have never reached the solution without operations-360's team"
Mr. Faisal Rameez
"Operations-360's are life savior for my company. They helped us identify root cause of underlying problems and optimize our operation's process at the time of Recession”